Refund policy

Refund Policy

We have a 30-day return policy for roll prints only (framed prints are excluded). If you are not satisfied with your roll print, please initiate your request from your account at https://account.fefobouvier.com or email us at hola@fefobouvier.com and we will assist you with the return.

To be eligible for a return, the item must be in the same condition in which you received it. Before returning it, we recommend packaging the print exactly as it was when you received it to minimize the possibility of damage during transport.

Return shipping costs are the responsibility of the collector. The refund will be processed as soon as the work arrives at our studio and we confirm it is undamaged. Returns that have not been previously requested will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and make it right: hola@fefobouvier.com

Exceptions / Non-returnable Items

Framed prints cannot be returned. As limited edition numbered works that, once framed, cannot be dismounted without risk of damage, returns are not possible. Please contact us if you have any questions about a specific item.

Exchanges

The fastest way to process an exchange is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item, for any reason and without justification. Our general 30-day policy for roll prints exceeds this legal minimum.

This right applies to roll prints only. Framed prints are excluded as they are limited edition numbered works that, once framed, cannot be dismounted without risk of damage.

To exercise this right, please initiate your request directly from your account at: https://account.fefobouvier.com

The item must be in the same condition in which you received it. Return shipping costs are the responsibility of the collector, unless the product arrives defective or incorrect. The refund will include the product price and the original standard shipping cost.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hola@fefobouvier.com